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Frequently Asked Questions
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File Preparation
Should I resize my files?
If I am printing the same image in multiple sizes, should I create a new file for each size?
What kind of files do you accept?
Do I need to color correct my images before sending them?
What color profile should I use?
Recommended file size
Why are my files smaller than I expected?
Can I email you my files?
General Info
What are the lab's hours?
Do you offer rush services?
How do you ship?
What is the minimum order?
What payment options are avaialable?
How do I start working with Ultra Color Lab?
Lab Services
Why Should I have my print sprayed?
ROES Orders
What is ROES?
Can I use ROES if I shoot film?
How do I re-order through ROES?
I forgot to put my re-order number into my ROES order. Can you just add it?
If I am printing the same image in multiple sizes, should I create a new file for each size?
Technical Info
What's the difference between Megapixels, Megabytes, and DPI?
What is a RAW file?
Why are my files smaller than I expected?
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©2005 Ultra Color Lab | 24 Bridge Street | Watertown, MA 02472 | 617.924.2224 | 800.478.2224